Exceptional Community Hospitals in Yuma and Bullhead City, AZ and Lubbock, TX Advise Patients to Disregard Debt Collection Notice
Dallas, TX — Exceptional Community Hospitals in Yuma, Arizona, Bullhead City, AZ and Lubbock, Texas, are asking patients to disregard debt collection letters recently received in error. Due to a processing failure by a third-party billing vendor, some patients did not receive their billing statements as expected. As a result, past-due balances were inadvertently sent to a debt collection agency. Patients who have received a debt collection notice related to this issue should disregard it. Additionally, this error will not impact patient credit scores.
Bruce McVeigh, Chief Operating Officer of Exceptional Community Hospital said, “We understand the confusion and frustration this may have caused. We are actively working to correct the situation. We want to reassure all patients who received the debt collection notice that their account has not been negatively impacted. Any patient who received a debt collection notice will also receive a follow-up communication via email or mail to reassure them that their account is not in collection status.”
For any questions or concerns, we encourage patients to contact our billing department at 469-807-1200. When calling either number, please select option #1 for billing. Patients may also send an email to billing@ehc24.com. A dedicated member of our billing team will be available to review accounts, provide accurate statements, and assist in resolving any issues.
We appreciate our patients’ understanding and patience as we work swiftly to correct this matter with our vendor. Exceptional Community Hospital - Yuma, Exceptional Community Hospital - Bullhead City, and Exceptional Community Hospital – Lubbock is committed to ensuring transparency and trust remains top priority.
About Exceptional Community Hospitals:
Exceptional Community Hospitals provide high-quality, patient centered inpatient care and emergency services 24/7. Our hospitals have little or no wait time, spacious inpatient rooms, state-of-the-art equipment, a fully equipped lab, inpatient pharmacy, and radiology suite with digital diagnostic imaging. A team of experienced and welcoming physicians, nurses and techs staff our facilities. We accept all insurance plans, Medicare, Medicaid, and Tricare. We also honor in-network benefits for emergency services in accordance with the Federal No Surprises Act. Exceptional Community Hospitals are located in Arizona, Oklahoma and Texas with additional facilities opening soon in Arizona and New Mexico. Learn more at
https://www.ehc24.com.
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