Complaint Process
Informing Patients of the Complaint Process

Hospitals must inform patients, or their surrogate decision-maker, of the right to file complaints regarding quality-of-care concerns or safety issues to CIHQ. The patient / surrogate decision-maker is not required to notify the hospital prior to filing the complaint. Information on how to contact CIHQ to file a complaint must be provided as follows:

PHONE

(512) 661-2813

MAIL

Center for Improvement in Healthcare Quality
P.O. Box 1540
Mexia, TX 76667
Attn: Chief Executive Officer

ON-LINE

https://cihq.org/complaint

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Care

accessible Healthcare

All of our Arizona hospitals are now in-network with Blue Cross® Blue Shield® of Arizona, an Independent Licensee of the Blue Cross Blue Shield Association. We also accept all insurance plans, including Medicare, Medicaid, and TRICARE. Even if we are out of network with your insurance, we will honor your in-network benefits in accordance with the Federal No Surprises Act.

After you receive care at one of our hospitals, you may receive an Explanation of Benefits (EOB) from your insurance carrier. The EOB is NOT A BILL.

Depending on your health insurance carrier, you may be responsible for a copay, deductible, and co-insurance. Your health insurance carrier will process this for services rendered.

Thank you for making us your hospital of choice.

Care

accessible Healthcare

Exceptional Community Hospitals currently accept all commercial insurance plans, Medicare, Medicaid, and Tricare. We also honor all in-network benefits for emergency services in accordance with the Federal No Surprises Act.

After you receive care at one of our hospitals, you may receive an Explanation of Benefits (EOB) from your insurance carrier. The EOB is NOT A BILL.

Depending on your health insurance carrier, you may be responsible for a copay, deductible, and co-insurance. Your health insurance carrier will process this for services rendered.

Thank you for making us your hospital of choice.

ER Tower

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Ardmore, OK
Bullhead City, AZ
Lubbock, TX
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Eloy, AZ
Farmington, NM